Privacy Policy

Introduction

Customvyhandmade respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Information provided through contact forms
• Website usage data and analytics
• Photography session preferences and requirements

How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide customer support
• Schedule and manage photography sessions
• Send important updates about your bookings
• Improve our website and services
• Comply with legal obligations

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website and conducting our business. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may share your information with:

• Payment processors to facilitate secure transactions
• Email service providers for communication purposes
• Cloud storage providers for secure data backup
• Analytics providers to understand website usage patterns
• Legal authorities when required by law or to protect our rights

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period varies depending on the type of data:

• Contact form submissions: Retained for up to 3 years after the last contact
• Client session information: Retained for up to 7 years for legal and tax purposes
• Website analytics data: Retained for up to 26 months
• Marketing consent records: Retained until consent is withdrawn

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information with encryption at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection and privacy practices
• Regular backups to prevent data loss

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

For transfers outside of the United States, we rely on appropriate transfer mechanisms such as standard contractual clauses approved by relevant authorities, adequacy decisions, or other legally approved transfer methods.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Automated Decision-Making

We do not use your personal data for automated decision-making processes that would produce legal effects or similarly significantly affect you. Any decisions regarding our services are made with human involvement and consideration of your individual circumstances.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to processing of your data for certain purposes
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: You can file a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law, typically within 30 days.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting a prominent notice on our website or by sending you an email if we have your contact information.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

California residents can exercise these rights by contacting us using the information below. We will not discriminate against you for exercising your CCPA rights.

Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how your data is handled, please contact us at:

Email: support@customvyhandmade.cv
Phone: +1 (212) 555-1234
Address: 1287 Maple Ridge Drive, New York, NY 10001, USA

We are committed to addressing your concerns and resolving any issues related to your privacy. When contacting us, please provide sufficient detail so we can properly address your inquiry.