Return Policy

Service Cancellation

If you need to cancel a scheduled photography session, please contact us as soon as possible. Cancellation policies vary depending on the type of service and timing:

• Cancellations made more than 48 hours in advance: Full refund or rescheduling available
• Cancellations made 24-48 hours in advance: 50% refund or rescheduling available
• Cancellations made less than 24 hours in advance: No refund, rescheduling subject to availability

Digital Products

Due to the digital nature of our photography deliverables, all sales of digital images are final once delivered. We are committed to ensuring your satisfaction with the final product and will work with you to address any concerns.

Physical Products

If you have purchased physical prints or products and are not satisfied, please contact us within 14 days of receipt. We will review your request and may offer a replacement or refund for defective items.

Refund Process

Refunds, when applicable, will be processed to the original payment method within 5-10 business days. You will receive confirmation once the refund has been processed.

Rescheduling Policy

We understand that plans can change. If you need to reschedule your photography session, please follow these guidelines:

• More than 7 days notice: Free rescheduling to any available date within 6 months
• 3-7 days notice: One free reschedule, additional changes may incur a fee
• Less than 3 days notice: Rescheduling fee may apply, subject to availability
• Same-day changes: Treated as a cancellation; cancellation policy applies

Rescheduled sessions must be completed within 6 months of the original booking date. If you fail to attend your rescheduled session without notice, your deposit will be forfeited.

Weather and Circumstances Beyond Control

For outdoor photography sessions, weather conditions can significantly impact the quality of photographs. In cases of severe weather or other circumstances beyond our control:

• We may recommend rescheduling if weather conditions are unsuitable
• No cancellation fees apply for weather-related rescheduling initiated by us
• You may also request rescheduling due to weather without penalty if done at least 24 hours before the session
• If we cancel due to equipment failure or illness, full refund or rescheduling is available

We will make every reasonable effort to accommodate rescheduling due to unforeseen circumstances and work with you to find a mutually convenient alternative date.

Deposit Policy

A deposit is required to secure your booking and confirm your session date. Important details about deposits:

• Deposit amounts typically range from 25% to 50% of the total service cost
• Deposits are non-refundable but may be transferred to a rescheduled session
• Deposits are applied toward your final payment
• Failure to pay the remaining balance may result in loss of your deposit and cancellation of services
• Deposits must be paid at the time of booking to secure your date

Quality Concerns and Satisfaction Guarantee

If you have concerns about the quality of our work, please contact us immediately. We are committed to resolving any issues and ensuring your complete satisfaction with our services. Our satisfaction process includes:

• Review and Selection: You'll have the opportunity to review and select images before final editing
• Revision Requests: We offer a reasonable number of minor editing adjustments at no additional charge
• Quality Issues: If images do not meet professional standards due to our error, we will offer a complimentary re-shoot if possible
• Technical Problems: If technical issues result in lost or corrupted files, we will work to recover or reshoot affected images

Please note that dissatisfaction with artistic style or creative interpretation after reviewing our portfolio and discussing your vision does not qualify for a refund. We encourage thorough communication during the consultation phase to ensure alignment on creative direction.

Print and Product Returns

For physical prints and photography products (albums, frames, canvases, etc.):

• Defective Products: Full refund or replacement for items with manufacturing defects
• Damage in Transit: Replacement provided if items arrive damaged; must be reported within 48 hours of delivery
• Wrong Order: We will correct any errors in your order at no additional cost
• Color Variations: Minor color variations between screen displays and physical prints are normal and not grounds for return
• Custom Products: Custom-made items (personalized albums, special sizing, etc.) are non-returnable unless defective

To request a return or replacement, please contact us within 14 days of receiving your order with photos of the defect or damage. Returns must include all original packaging and be in resalable condition.

Special Event Photography

For major events such as weddings, corporate events, or significant celebrations, special terms apply:

• Cancellations more than 90 days before the event: 50% deposit refund
• Cancellations 60-90 days before: 25% deposit refund
• Cancellations less than 60 days before: No refund available
• Event date changes are subject to our availability and may require rebooking fees

We recognize the importance of these milestone events and recommend purchasing event insurance to protect your investment in case of unforeseen circumstances requiring cancellation.

ID Photo Services

For ID photo services specifically:

• We guarantee photos meet official requirements for the specified document type
• If photos are rejected by authorities due to our error, we will provide complimentary retakes
• Photos rejected due to changes in your appearance or incorrect information provided are not eligible for free retakes
• Digital copies are non-refundable once delivered

Group and Corporate Bookings

For group sessions and corporate photography bookings:

• Different cancellation terms may apply based on group size and booking value
• Partial refunds may be available if the group size changes significantly
• Corporate contracts may include customized terms detailed in separate agreements
• Volume discounts are applied at time of booking and maintained even if group size decreases slightly

Payment Disputes and Chargebacks

If you have a concern about a charge, we strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving payment issues fairly and promptly.

Please note that initiating a chargeback may:

• Result in immediate suspension of services and access to digital files
• Require return of all physical products
• Prohibit future bookings until the dispute is resolved
• Result in legal action to recover costs and damages

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of serious illness, family emergencies, military deployment, or other significant life events, please contact us to discuss your situation. While we cannot guarantee refunds outside our standard policy, we will work with you to find a reasonable solution when possible.

All exceptions to our standard return and cancellation policy must be approved in writing by management and will be evaluated on a case-by-case basis.

Processing Time

When a refund is approved:

• Refunds are processed to the original payment method within 5-10 business days of approval
• Additional time may be required for your bank or credit card company to post the refund to your account
• You will receive email confirmation once the refund has been processed
• If you do not receive your refund within the stated timeframe, please contact us for assistance

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your booking confirmation will reference the version of the policy in effect at the time of booking, and those terms will govern your specific transaction.

We encourage you to review this policy before booking to ensure you understand our terms. The "Last updated" date at the top of this page indicates when this policy was last revised.

Contact Us

For questions about cancellations, returns, refunds, or to discuss your specific situation, please contact us at:

Email: support@customvyhandmade.cv
Phone: +1 (212) 555-1234
Address: 1287 Maple Ridge Drive, New York, NY 10001, USA

Our team is here to help and will respond to your inquiry as quickly as possible. We value your business and want to ensure you have a positive experience with our services.